Keep your personal phone number and home address off your business listings
When you run a business from home, your personal cell and address end up on your website, invoices, state filings and Google listing, and from there on people-search sites. Give the public a business phone number, a separate mailing address and a registered agent address instead, and know the rules each one has to follow.
By the editors of ProtectYour.com Last reviewed 5 min read
Affiliate disclosure: this guide links to 800.com, Anytime Mailbox and Bizee. If you sign up through those links we may earn a commission, at no extra cost to you, and that does not change what we recommend. Free options come first, and we say where a competitor is the better fit. How we make money
Key takeaways
- Use a separate business number for anything public. Google Voice is free; paid virtual numbers add toll-free, vanity and team features.
- Use a mailing address that is not your home for invoices, your website and marketing mail, such as a virtual mailbox or a post office box.
- On state business filings, a registered agent service can put a commercial address on the public record instead of your home.
- Know the limits: Google says P.O. boxes and unstaffed virtual offices are not eligible for a Business Profile, and some states publish owner addresses regardless.
- Your personal number protects more than privacy: a number on every listing is a number scammers and SIM-swappers can target.
Where a sole owner's details leak
A freelancer or one-person LLC usually starts with the phone and address they already have. Within a year they are on the website's contact page, every invoice, the state's business entity search, domain records, review sites and a Google listing. People-search sites and marketing lists collect them from there. That is how scam calls, fake "annual report due" letters and unhappy customers find you at home.
Your mobile number has a security cost too. It is often the recovery number for your email and bank, so publishing it everywhere makes you an easier target for SIM-swap attacks and for impersonation calls that use your business name to sound legitimate.
A business phone number
The cheapest fix is a free Google Voice number for personal accounts. It rings your existing phone and keeps your real number private. It suits a solo owner who takes a few calls a week.
A paid virtual number service makes sense when you want a toll-free or vanity number, call routing to more than one person, business hours and a voicemail greeting that sounds like a company. Services like 800.com give you local, toll-free or vanity numbers that forward to the phone you already carry.
Do not use the business number as a security number
A mailing address that is not your home
For invoices, your website footer, marketing email footers (which must show a valid postal address under the CAN-SPAM Act) and supplier accounts, you have three main options:
- A USPS post office box. Cheap and reliable, but many carriers will not deliver packages to one, and some forms do not accept a P.O. box.
- A virtual mailbox. A street address at a mail center that receives your mail and packages and scans the envelopes to an app. Anytime Mailbox is one network of such locations. USPS treats these as commercial mail receiving agencies, so you will complete USPS Form 1583 and show two forms of ID, one with a photo (USPS).
- A coworking or shared office if you already rent one.
State filings and the registered agent
Every LLC and corporation must name a registered agent with a physical street address in the state, and that address is public in the state's business search. Owners who list themselves at home put their home address on the public record. A registered agent service gives the state a commercial address instead and receives legal papers for you.
Formation services such as Bizee include registered agent service. Two honest limits: a P.O. box cannot be a registered agent address, and some states publish the names and addresses of members, managers or officers on formation documents or annual reports whatever agent you use. Read your state's filing instructions on the secretary of state's site before you file, and use a non-home address in any field that allows one.
Your Google Business Profile
Google's rules trip up home-based owners. Google says a business that does not serve customers at its address should remove the address from its profile and list a service area instead (Google). It also says P.O. boxes are not permitted and a rented mailing address where you do not operate (a virtual office) is not eligible (Google guidelines). So for Google, the private option is a service-area profile that verifies at your real address but does not display it, not a virtual mailbox.
Clean up what is already out there
- Replace your personal number and address on your website, invoice templates and email signatures.
- Update the address on your domain registration and turn on the registrar's privacy option.
- File an amendment or change of agent with your state if your home is on the record.
- Remove yourself from people-search sites. Our data broker removal guide covers the free opt-outs.
Old filings usually stay in the state's records even after you change them, so this reduces exposure going forward rather than erasing the past.
Common questions
Can I use a virtual mailbox address for my Google Business Profile?
No. Google's guidelines say a rented mailing address where the business does not operate is not eligible, and P.O. boxes are not permitted. Home-based businesses that do not serve customers at home should hide the address and list a service area.
Can I use a P.O. box as my LLC's registered agent address?
No. A registered agent needs a physical street address in the state. A registered agent service can provide a commercial address so your home is not on the public record.
What do I need to open a virtual mailbox?
USPS treats virtual mailbox locations as commercial mail receiving agencies, so you complete USPS Form 1583 and present two current forms of ID, one with a photo.
Is Google Voice good enough for a small business?
For a solo owner who takes a few calls, a free Google Voice number keeps a personal cell private. Paid virtual number services add toll-free and vanity numbers, routing to several people and business-hours rules.
Your next step
If you want a paid toolAffiliate link
800.com
Best for: Sole owners and small teams who want a business number on their website and listings instead of a personal cell number.
Not for: Personal use; a free Google Voice number covers most personal cases. Not a fix for SIM-swap risk on your own number.
Visit 800.comRelated guides
- Small business cybersecurity checklist: the 10 controls that matter mostTen controls, in the order we would do them, for a business without an IT department. Most are free and take an afternoon.
- How to remove your info from data broker and people-search sitesPeople-search sites publish your address, phone number and relatives for anyone to find. You can remove most listings yourself for free. It takes a few hours, and it needs repeating.
- SIM swap protection: how to stop someone stealing your phone numberTurn on your carrier's free SIM and number-transfer locks, set a strong account PIN, and move your important logins off SMS codes. That stops most SIM swap and port-out fraud, which hijacks your number to receive your security codes.
- How to send sensitive documents securely: tax forms, IDs, contracts and client filesRegular email is not a secure way to send Social Security numbers, tax forms or ID scans, as the FTC puts it. Use a link with access controls or encryption instead, collect documents through a portal rather than inboxes, and delete what you no longer need.